Why do you need my password?

• Posted on 13th January 2016
• in
• by siteadmin

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I just need the hardware fixed, why do you need my password?

Often, a computer is our shop for a simple hardware fix such as replacing a laptop screen, or replacing a desktop power supply.  So why do we need your password to complete these repairs?

As part of our standard diagnostics, we verify the hard drive is operating properly by running a pair of diagnostics.  We also verify that the rest of your computer is working correctly.  In some cases, whatever caused the original hardware failure (such as dropping it, or a power surge) may have caused additional damage.  We want to be sure that when we repair your computer, it is fully repaired.  We can run some of these tests without logging in to your account, but our tests are more accurate and thorough if we can log in using your account information.

Imagine spending around $200 to repair a laptop screen, only to find out later that the hard drive was damaged.  That could be another $200 repair.  We want you know all of the issues and costs up-front, so you can make an informed decision about your repairs.