I’m bringing my computer in for repair. What should I bring with it?

• Posted on 13th January 2016
• in
• by siteadmin

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I’m bringing my computer in to your shop for repair.  What do I need to bring with it?

Typically, all we need is the computer.

• If you are bringing a laptop, please bring the power adapter as well.
• If you are bringing a desktop, all we need is the computer, or “the tower”.
• If you are having problems with a particular component, such as the mouse or a printer, please bring that item in as well (along with any power cords or power adapters that go with it).

We do not need:

• The desktop computer’s monitor, unless you are having issues with the monitor
• Laptop cases or bags, or wireless accessories such as the mouse
• Desktop power cords

Franktronics has a wide selection of universal power adapters for our technicians to use when working on your laptop.  However, if the power adapter that fits your laptop is in use with another computer, repairs to your computer may be delayed.  Additionally, Franktronics will perform diagnostics on your power adapter to ensure it is operating correctly.

Our diagnostics and repairs may take many hours to run.  Laptops do not have enough battery life to complete all of the diagnostics and repairs, even if you bring it with a full charge.